Last Updated: September 2026

At NovaCart, we aim to make your order experience as simple and convenient as possible.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances.

Shipping Time

Estimated delivery times depend on your shipping address, selected shipping method, and the carrier handling your package.

The estimated delivery date shown during checkout or in your shipping confirmation should be considered an estimate rather than a guaranteed delivery date.

Shipping Confirmation

Once your order has been shipped, we may provide tracking information where available.

You can use the tracking information to monitor the progress of your shipment.

Delayed Orders

Occasionally, deliveries may be delayed because of circumstances outside our control, including:

• Weather conditions
• Carrier delays
• Holidays
• Incorrect or incomplete addresses
• Customs or regulatory processing
• Transportation disruptions
• High shipping volumes

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an incorrect address after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or shipping.

Lost or Damaged Packages

If your package appears to be lost, damaged, or significantly delayed, please contact our support team with your order information.

We may request photographs or additional information to investigate the issue.